Contact Information

Our standard delivery timeframe is approximately 10–15 days.

Delivery times may vary depending on your destination, shipping carrier, customs clearance, and other circumstances.

Custom orders may require additional time for production and delivery. We will provide an estimated timeframe for custom orders where applicable.

Yes, we may ship to international destinations.

International orders may be subject to customs duties,import taxes, or other charges imposed by the destination country. Any applicable charges are the customer's responsibility unless otherwise stated at
checkout.

We offer a 14-day return period for eligible products.

You must request a return within 14 days of receiving your order. Products generally need to be unused, in their original condition, and returned with their original packaging where applicable.

Please see our Refund & Return Policy for complete details.

Contact Prism Lights within 14 days of receiving your order.

Please provide your order number, the product you wish to return, and the reason for the return. We may also request photographs of the product and packaging.

Please do not send an item back before receiving return instructions from us.

Once we receive and inspect your returned product, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Custom-made, personalised, or specially commissioned products may have different return conditions because they are made specifically for the customer.

Unless a custom product is defective, damaged, or incorrectly supplied, it may not be eligible for return.

Please contact us before placing a custom order if you have questions about its return eligibility.

Please contact us as soon as possible and provide photographs of the damaged product, packaging, and shipping label.

We will review the issue and, where appropriate, arrange a replacement, repair, or refund.

Please keep the original packaging until the issue has been resolved.

If you receive an item different from what you ordered, please contact us with your order number and photographs of the item received.

We will review the issue and provide instructions for returning the incorrect product.

Where tracking is available, tracking information will be provided after your order has been dispatched.

You can use the tracking information supplied to monitor your shipment.

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless specifically stated at checkout, these charges are the responsibility of the customer.

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request, but an order may not be able to be changed or cancelled once it has entered processing, production, or shipping.

Custom orders may have additional restrictions because production may begin specifically for your order.

Prism Lights

20 Abbots Close

Cambridge

CB4 2SY

United Kingdom

Phone: +44 7450624346

When contacting us about an existing order, please include your order number so we can assist you more efficiently.