Privacy policy

Last updated: October 5, 2026

Prism Lights ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase through our online store.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

- Your name

- Billing and shipping address

- Email address

- Telephone number

- Order and purchase information

- Payment-related information

- Information you provide when contacting customer support

- Information about how you use our website

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use your personal information to:

- Process and fulfil your orders

- Arrange delivery of your purchases

- Process payments

- Provide customer service

- Respond to enquiries

- Process returns, refunds, and exchanges

- Communicate with you about your orders

- Improve our website, products, and services

- Detect and prevent fraud or misuse

- Comply with applicable legal and regulatory requirements

- Send marketing communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Prism Lights does not necessarily have access to or store your complete payment card details. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

4. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve the shopping experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

5. Sharing Your Information

We may share information with trusted third parties where necessary to operate our business and provide our services.

These may include:

- Shopify and related technology providers

- Payment processors

- Shipping and delivery providers

- Website and analytics providers

- Customer-service providers

- Professional advisers

- Government authorities or law-enforcement bodies where legally required

We do not sell your personal information as part of our normal business operations.

6. Marketing Communications

Where permitted by law, we may send you information about products, promotions, new collections, and other updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

7. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, and complying with legal obligations.

9. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

- Request access to information we hold about you

- Request correction of inaccurate information

- Request deletion of your information where applicable

- Object to or restrict certain processing

- Withdraw consent where processing is based on consent

- Request information about how your data is used

Some rights may be subject to legal or other limitations.

To exercise an applicable privacy right, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

11. Children's Privacy

Our website is not intended for children to make purchases independently.

We do not knowingly collect personal information from children where prohibited by applicable law.

12. International Customers

If you purchase from Prism Lights from outside the United Kingdom, your information may be processed or transferred to countries where our service providers operate.

Where required, we will take appropriate steps to protect personal information when it is transferred internationally.