Shipping Policy

Last updated: October 5, 2026

At Prism Lights, we carefully prepare and package every order to ensure your lighting arrives safely and securely.

1. Processing & Delivery Time

Our standard delivery timeframe is approximately 10–15 days.

Please note that delivery times can vary depending on the destination, shipping carrier, customs clearance, and other circumstances
outside our control.

Custom Orders

Custom-made, personalised, or specially commissioned products may require additional production and processing time.

The estimated timeframe for a custom order will be communicated to the customer when the order is placed.

2. Order Processing

Orders are processed after payment has been successfully received.

Processing time may vary depending on product availability and whether the order is a standard or custom product.

Once your order has been dispatched, tracking information will be provided where available.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Prism Lights cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.

4. International Shipping

We may ship orders internationally.

International deliveries may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country.

Any applicable customs duties, import taxes, or local charges are the responsibility of the customer unless otherwise stated at checkout.

Customs procedures may also cause delays beyond the estimated delivery timeframe.

5. Delayed Orders

Although we aim to deliver orders within the estimated 10–15 day timeframe, delays can occasionally occur because of circumstances outside our control, including:

- Shipping carrier delays

- Customs clearance

- Severe weather

- Transport disruptions

- Incorrect delivery information

- High-volume periods

- Other unforeseen circumstances

If your order has not arrived within the expected timeframe, please contact us so that we can assist with tracking the shipment.

6. Lost or Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and product before disposing of any packaging materials and contact us as soon as possible.

If a shipment appears to have been lost in transit, please contact us with your order details so that we can investigate the shipment with the relevant carrier.