Last updated: October 5, 2026
At Prism Lights, we aim to provide a secure and straightforward checkout experience.
1. Accepted Payment Methods
Payment methods available at checkout are displayed during the ordering process.
Available payment options may vary depending on your location, device, and other factors.
2. Payment Processing
Payment must be successfully authorised before an order can be processed.
Payments may be processed securely through third-party payment providers. Your payment may therefore also be subject to the terms and privacy policies of the relevant payment provider.
Prism Lights does not necessarily have access to or store your complete payment card information.
3. Order Confirmation
After placing an order, you should receive an order confirmation showing the details of your purchase.
Receiving an order confirmation means that we have received your order request. It does not necessarily mean that the order has been accepted if there is an issue with payment, availability, pricing, or other order information.
4. Pricing Errors
We make reasonable efforts to ensure that product prices displayed on our website are accurate.
If an obvious pricing or product-information error is discovered after you place an order, we may contact you to discuss the error.
Where appropriate, you may be offered the option to proceed at the corrected price or receive a refund if the order is cancelled.
5. Failed or Declined Payments
If your payment is declined or cannot be successfully authorised, your order may not be processed.
Please check that your payment details are correct or use another available payment method.
Prism Lights is not responsible for payment failures caused by a customer's bank, card issuer, payment provider, or other third party.
6. Currency
The currency displayed at checkout will depend on the store settings and the customer's location or selected payment method.
For international purchases, your bank or payment provider may apply currency-conversion fees or exchange rates.
Any such fees are the responsibility of the customer.
7. Refunds
Where a refund is approved under our Refund & Return Policy, the refund will generally be issued to the original payment method.
The time required for a refund to appear in your account depends on the relevant payment provider or financial institution.
8. Payment Security
We use Shopify and third-party payment providers that employ security measures designed to protect payment information.
However, no online payment system or method of electronic transmission can be guaranteed to be completely secure.
9. Contact Us
If you have questions regarding payment for an order, please contact:
Prism Lights
20 Abbots Close
Cambridge
CB4 2SY
United Kingdom
Phone: +44 7450624346
Please include your order number when contacting us about an existing purchase.