Terms of Service

Last updated: October 5, 2026

Welcome to Prism Lights. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Us

This website is operated by:

Prism Lights

20 Abbots Close

Cambridge

CB4 2SY

United Kingdom

Phone: +44 7450624346

In these Terms, "Prism Lights", "we", "us", and "our" refer to Prism Lights.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

- Use the website for fraudulent or unlawful activities.

- Attempt to gain unauthorised access to our website or systems.

- Interfere with the operation or security of the website.

- Copy, reproduce, or exploit our website content without permission.

- Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device, screen settings, lighting conditions, and other factors.

Minor variations may also occur in handcrafted or artisan products. Such variations may be a natural characteristic of the manufacturing process and do not necessarily constitute a defect.

4. Prices

All product prices are displayed on the website at the time of purchase.

We reserve the right to change product prices, promotions, and availability at any time without prior notice.

Price changes will not affect orders that have already been accepted and confirmed, except where an obvious pricing error has occurred.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order in circumstances including:

- Product unavailability

- Pricing or listing errors

- Suspected fraud

- Incorrect customer information

- Payment issues

- Other circumstances where fulfilment is not reasonably possible

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. Payment

Payment must be successfully received before an order can be processed.

Payments may be processed through third-party payment providers. Your use of a payment provider may also be subject to that provider's own terms and conditions.

7. Shipping and Delivery

Our standard delivery timeframe is approximately 10–15 days.

Delivery times can vary depending on the destination, carrier, customs procedures, and circumstances outside our control.

Custom-made, personalised, or specially commissioned products may require additional production and delivery time.

For more information, please refer to our Shipping Policy.

8. Returns and Refunds

We offer a 14-day return period for eligible products.

Customers may request a return within 14 days of receiving their order, subject to the conditions contained in our Refund & Return Policy.

Custom-made, personalised, or specially commissioned products may have different return conditions.

For full details, please refer to our Refund & Return Policy.

9. Custom Orders

Custom orders are products made or modified specifically according to a customer's requirements.

Before placing a custom order, customers should ensure that all measurements, specifications, finishes, colours, and other requested details are correct.

Because custom products are made specifically for the customer, they may not be eligible for return unless they are defective, damaged, or incorrectly supplied.

10. Intellectual Property

All content on this website, including but not limited to:

- Product photographs

- Images

- Logos

- Branding

- Text

- Graphics

- Product descriptions

- Website design

is owned by or licensed to Prism Lights and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, copy, or commercially exploit our content without prior written permission.

11. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, and other technology providers.

Your use of third-party services may be subject to their own terms and policies.

We are not responsible for the policies, content, or practices of third-party services.

12. Website Availability

We aim to keep our website available and operating properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

13. Limitation of Liability

To the extent permitted by applicable law, Prism Lights will not be responsible for losses that arise from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

- Natural disasters

- Severe weather

- Transport disruptions

- Customs delays

- Strikes

- Government restrictions

- Technical failures

- Carrier disruptions

- Other unforeseen events

Where possible, we will take reasonable steps to minimise the impact of such events.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised "Last updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

16. Governing Law

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you based on your location.

Nothing in these Terms is intended to remove or restrict statutory consumer rights that cannot legally be excluded.